Work order software for internet service providers and telecom
Fiber install, support ticket, ONU swap, and every tech scribbling in a notebook? Dominex organizes your work orders, schedules the visits and keeps the CTO, ONU and equipment history of every subscriber.
50k+
work orders per month on the platform
Fiber
install and support with per-subscriber history
100%
on your tech phone in the field
4.9/5
satisfaction from the companies that use it
The daily headaches, solved
Where the operation stalls on improvisation, Dominex takes control
"Which CTO is this customer on and which ONU was installed?"
Every subscriber keeps the history: source CTO, ONU model and serial number, router and every past visit. The tech opens the work order and sees it all, no call to the NOC needed.
Support tickets that drag on because nobody knows what was already done
Every ticket becomes a work order with the subscriber history, photos of the problem and a record of what was fixed. The next visit starts already knowing the context.
Scheduling on a "we will swing by tomorrow" basis while the customer waits all day
Smart scheduling dispatches tickets to the nearest tech, plans the day route and gives a predictable arrival window. Fewer missed visits, fewer angry customers.
Equipment pulled or swapped and nobody updated inventory
Equipment tracking per work order: ONU, router and drop logged at install and removal, with automatic stock deduction. You always know where each device is.
"Which CTO is this customer on and which ONU was installed?"
Every subscriber keeps the history: source CTO, ONU model and serial number, router and every past visit. The tech opens the work order and sees it all, no call to the NOC needed.
Support tickets that drag on because nobody knows what was already done
Every ticket becomes a work order with the subscriber history, photos of the problem and a record of what was fixed. The next visit starts already knowing the context.
Scheduling on a "we will swing by tomorrow" basis while the customer waits all day
Smart scheduling dispatches tickets to the nearest tech, plans the day route and gives a predictable arrival window. Fewer missed visits, fewer angry customers.
Equipment pulled or swapped and nobody updated inventory
Equipment tracking per work order: ONU, router and drop logged at install and removal, with automatic stock deduction. You always know where each device is.
Fiber, CTO and ONU history per subscriber
Register each subscriber with their connection point: source CTO, port, ONU model and serial number, router and installed drop. Fiber install, equipment swap, repair or support, it is all tied to the subscriber. When the tech comes back, they already know the CTO, the equipment and what was done before, no digging through the NOC system.
Visit scheduling and crew routing
Install and support tickets go into the schedule and get dispatched to the nearest tech to the address. The day route is planned to cut travel time and the customer gets a predictable arrival window. Fewer missed visits, less tech idle time and more installs per day.
Everything on the tech phone, right up the pole
Fiber install happens on poles, in splice boxes, in basements and in buildings, and the tech handles everything from the phone on site. The Dominex app installs right on the device (PWA): they open the work order, log the CTO and ONU, take install photos, fill the checklist and capture the subscriber signature right there. The work order is ready on the spot, no trip back to the NOC to close it.
Everything your operation needs, in one place
From the service call to the report, Dominex covers every step of the field job
Work orders and tickets
Install, support and removal in seconds, with photos, checklist and subscriber signature in the app.
Everything your operation needs, in one place
From the service call to the report, Dominex covers every step of the field job
Those who use Dominex never go back to improvising
"Every tech took notes their own way. Now the CTO and ONU history lives on the subscriber. Support got much faster."
Fábio M.
Technical Coordinator — regional internet provider
"Scheduling organized our routing. The tech does more fiber installs per day and the customer stops waiting all day."
Juliana C.
Operations Manager — fiber ISP
"Equipment used to disappear along the way. With deduction per work order, I know where every ONU and router is."
Rodrigo A.
Partner — broadband provider
Transparent pricing, no surprises
Plans that scale with your operation. See the full lineup and pick what fits.
Frequently asked questions
Put your ISP in control of the field
Free for 14 days, no credit card, no hassle. Register your subscribers, organize your fiber installs and move your support crew to digital.